a JEM property Reservation Terms and Policies

Reservations:

Reservations may be made by phone or email. To confirm your reservation, we require a reservation deposit of 50% of the total balance due or the first night's lodging if you are visiting for two days or less.

Check-In/Check-Out:

Check-in is at 4 PM and check-out is 11 AM. If other arrangements need to be made, please contact a JEM property.

Payment:

• A reservation deposit of 50% of total balance due is required within 10 days of booking and is payable by personal check, traveler's check, or money order.
• A reservation confirmation sheet will be mailed upon receipt of this deposit. If your reservation deposit is not received within 10 days, your reservation will be canceled.
• The final balance, including sales tax and a security/damage deposit, is due 30 days prior to your arrival for the Value season and 60 days prior to your arrival for the Holiday, Regular and Spring seasons.

Security/Damage Deposit Information:

A $200 security/damage deposit* will be collected with the final balance due 30/60 days prior to your arrival. It will be returned 10-15 days after check-out as long as the following criteria has been met:

• Proper care is provided for the condo and its furnishings
• Compliance with the non-smoking policy
• Compliance with the no pet policy
• Observance with check-in (4 PM) and check-out (10 AM) times
• Compliance with the occupancy restrictions
  
  *A credit card may take the place of the $200 security/damage deposit. This will serve to secure against damage to the unit or other violations of the posted policies. The following information will be collected: cardholder's account number, card expiration date, name on card, mailing address, and telephone number.

Cancellations:

• A - cancellation made more than 30/60 days prior to arrival will be subject to a forfeiture of $200 of the reservation deposit.
• All monies except the security/damage deposit will be forfeited for a cancellation made less than 29/59 days before arrival.
  
  Note: If a reservation must be canceled less than 29/59 days before arrival, it is to your advantage to notify a JEM property as soon as possible in order to allow us the opportunity to re-rent the unit. For each day that the unit can be re-rented, you will only be charged a $25 per day processing fee.

Minimum Stay:

a JEM property requires a two night minimum stay during the Holiday, Regular, and Spring seasons.

Miscellaneous:

• The condo will be professionally cleaned and set-up prior to your check-in. This includes fresh linens, soaps, and paper products.
• -
  Daily maid service is not included, however mid-stay maid service can be provided for an additional fee.

Shuttle Information:

Companies offering shuttle service from Denver International Airport to the front door of a JEM property's Copper Mountain condo include:

• Colorado Mountain Express 800-525-6363
• Resort Express 800-334-7433
  
  Copper Mountain also provides a free shuttle service to travel anywhere in Copper Mountain Resort or to any part of Summit County. Vail, Breckenridge, and Keystone are only 20 minutes away!

Contact:

You can contact a JEM property 24 hours a day, 7 days a week at the following numbers and/or email: